Outsourced call centers
As the largest independent BPO provider in Oman, we deliver high-quality outsourced call center services — inbound and outbound, across every channel — efficiently and effectively.
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Omni Digital Experience · Muscat, Oman
Thinking about outsourcing? Let us show you the way.
At Omni, we focus on delivering a superior customer experience. We have a long and successful record in helping our clients deploy best-in-class customer management solutions and develop their call centers to world-class standards.
Who we are
The largest independent BPO provider in Oman.Outsourced call centers, Ai contact center platforms and customer-experience consulting for the best brands in GCC.
Our clients
why they trust usProud to deliver superior customer care to the best brands in GCC.
Telecom operators, automotive groups, broadcasters, fintechs and government institutions — different industries, one expectation: every customer taken care of, on every channel. Some of these names compete with each other every day. All of them trust us with the same thing: their customers.
Case studies
proof, not promisesDon't take our word for it. Take the numbers.
Case study · Inbound customer care
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Much better performance with a 40% smaller team.
Case study · Outbound telesales
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7,000+ customers said yes to a better plan.
Case study · Outbound renewals
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$5.5 million in renewals, seven countries, one team.
Case study · Ai campaigns
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100,000 customers, six languages, six weeks.
Case study · Automotive outbound
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A cleaner database and a fuller workshop, from the same calls.
Case study · Consulting · Process excellence
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485 processes, one model, one honest number.
Case study · Customer excellence
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We fixed the pain points. We built the department that prevents them.
Case study · Fintech strategy
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Know what you are allowed to build, before you pick the partner.
Case study · Transformation office
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One office under the chief executive, to run the transformation.
The voice that always picks up.
Omniat is Omni's family of Ai voice agents for customer service in Oman and GCC. It answers calls and WhatsApp messages in Gulf Arabic, English and Hindi, books appointments and answers real questions — built and hosted in Oman, and run by people who operate live contact centers every day.
Meet Omniat
Consulting
operators, not slidewareAdvice from operators, not slideware.
From strategy to operations, and a smooth hand-over: we consult the way we run our own floors — everything we recommend, we operate ourselves, for some of the most demanding brands in GCC.
Our services
outsourcing · ai platforms · consultingThree ways we take care of your customers.
Ai contact management
Turnkey contact center solutions on leading Ai platforms. We set up and customise the solution to fit your needs, with data stored locally and fully under your control.
Explore Ai contact centers →Consulting services
Four practices covering the entire value chain of customer experience management — advice from people who run operations. We help turn your customer service from a cost to a profit center.
Explore consulting services →Why choose us
what sets us apartSix reasons the best brands in GCC trust us.
Reliable 24/7
We are always here for your customers — ready to operate around the clock, 24/7, 365 days a year.
Omnichannel
Calls, social media, SMS, email, chat, WhatsApp. Whatever channel your customers use, we are on it and ready to reply.
Multilingual
All our agents are at least bilingual, fluent in Arabic and English. Some of our projects run in six different languages.
Flexible
Flexibility is at the core of all we do. We support your business in the way that fits your needs — not ours.
Affordable
We constantly optimise our operations and improve efficiency to pass the cost benefits to our clients.
Secure
We operate an extremely secure environment to protect your clients' privacy and safety. We are PCI-DSS certified.
Credentials
market access · preferenceTwo differentiators that define us.
Regulator-vetted
We are authorized by the Telecommunications Regulatory Authority (TRA) to deliver telecom services in Oman — a regulator-vetted partner under its ongoing compliance regime. When an operator works with us, the regulator already knows and recognises us.
Omani-powered
Around 80% of our team are Omani nationals. Your customers are served by Omanis, in their own dialect, with genuine cultural fluency — and our workforce strengthens your national employment story, in direct alignment with Oman Vision 2040.
The first creates market access. The second creates preference.
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