Flexible
Flexibility is at the core of all we do. We support your business in the way that fits your needs — not ours.
Our services
Looking for a flexible partner? We are ready for the challenge.
At Omni, we work in an agile and effective way. We rely on more than 30 years of experience in customer management to deliver the optimal solution to your specific needs.
Engagement models
Dedicated teams for large enterprises. Shared services for SMEs. Any model in between.Telecom, fintech, automotive, real estate, media, government — whatever your business requires, we are ready to discuss.
Affordable
We constantly optimise our operations and improve efficiency to pass the cost benefits to our clients.
Secure
We operate an extremely secure environment to protect your clients' privacy and safety. We are PCI-DSS certified.
What we do
three service linesFrom the first call to the optimised operation.
Outsourcing services
Focus on your core business. We take care of your customers.
Full or partial outsourcing of the entire customer management operation — inbound care staffed to your call curve, outbound campaigns and telesales, every channel, in Gulf Arabic, English and Hindi.
Ai contact centers
Turnkey contact center platforms with nothing to install.
We provide turnkey contact center solutions based on leading Ai platforms, set up and customised to fit your needs and support your future demands. Your contact center only needs connectivity to our platforms.
- Your data, your control. Stored locally in Oman, protected with the highest encryption standards and fully regulatory compliant.
- Omnichannel by design. Calls, email, SMS, chat, WhatsApp, Facebook and Instagram managed in one Ai-powered solution that scales as you need.
- Flexible licensing. Plans for small and large call centers; scale up or down at any time.
- Ai voice agents included. Our Omniat Ai agents answer calls and WhatsApp in Gulf Arabic, English and Hindi — hosted in Oman or on your premises.
Consulting services
Consulting from people who run operations, every day.
Four practices covering the entire value chain of customer experience management. Every recommendation has been run on a floor of our own before it reaches your plan, and the goal never changes: turn customer service from a cost center into a profit center.
- Transformation & process. Operating models coded and rated, process maturity baselined, and a transformation office to keep both alive.
- Customer experience. Customer-excellence programmes and CX strategy, measured from the customer’s side and handed over to your team.
- Launch-day customer care. The care processes a new operator needs on day one — designed, piloted and governed in about three months.
- Corporate Intelligence. Sized markets, white-space maps and propositions priced below perceived value, with a pilot to prove the channel.
We can help
finding the missing pieceWe scout the world for innovative technology and share it with our clients.
Team works
Shared knowledge is the cornerstone of effective collaboration. We create a supportive environment where teams have specific goals and the means to reach them.
Big data love
Most of our clients hold vast customer data but lack the ability to interpret it. We use it to challenge conventional wisdom and make better decisions.
Digital first
All our services rely on a digital-first engagement approach: technology and automation that create a better customer experience.
KPI freaks
Lean processes, optimised tasks and a set of KPIs monitored constantly in a culture of continuous improvement.
Lots of bots
Our bots dial our outbound calls, chat with customers before a live agent joins, and handle thousands of calls with lifelike synthetic voices.
Experienced
In the past 30 years our multinational team has worked in virtually every country in MENA, across telecom, finance, insurance and media.
Get in touch
Let’s find the right model for your business.
Whether you need a dedicated floor, a shared team or a platform, tell us where you are today and we will show you the way.