Full or partial
Hand over the entire customer management operation, or one function of it — a channel, a campaign, an overflow line. Partial engagements run to the same standards as full ones, and can grow into them.
Services · Outsourcing
Call center outsourcing in Oman, the way it should work.
Full or partial outsourcing of the entire customer management operation — inbound care, outbound campaigns and telesales, every channel your customers use — run from Muscat by the largest independent BPO provider in Oman, for brands that compete on customer experience.
The promise
Focus on your core business. We take care of your customers.Enterprise or SME, dedicated or shared, full operation or one campaign — the model bends to the business, never the other way round.
Inbound customer care
Care that answers, because the roster follows the calls.
Customer care across voice, chat, email, SMS, WhatsApp and social media, handled by agents certified on your products before their first call. The quiet differentiator is the roster: we staff the day from the half-hourly arrival pattern of your calls rather than fixed shifts — peak hours fully covered, quiet hours not paid for. It is how a smaller team can answer more calls than a bigger one did.
Case study · Inbound customer care
Read the case study
Much better performance with a 40% smaller team.
Outbound campaigns and telesales
Outbound, three ways to run it.
Retention, up-sell, feedback and data-quality campaigns delivered agent-led, bot-assisted or fully automated — combined within a single campaign, split by segment value, on commercial terms that flex from fixed fee to per activated sale. The models, the numbers and the mechanics have a page of their own →
Omnichannel by default
Every channel your customers already use.
VoiceWhatsAppLive chatEmailSMSFacebookInstagramSmart IVR
One team, one quality standard, one view of the customer across all of them — in Gulf Arabic, English and Hindi.
Ai inside the operation
included, not an add-onAgents and Ai. One team.
Outsourcing with Omni includes Omniat, our own family of Ai voice agents — full members of the operation, not a filter in front of it. Omniat picks up instantly, around the clock, in Gulf Arabic, English and Hindi — no queue, no hold music — and completes bookings, balances and status checks end to end. When a conversation is better served by a person, a certified agent continues it seamlessly, context already in hand. Speed when you want an answer, judgment when you want a conversation — your customers get whichever strength fits, and the operation absorbs any peak. Built, hosted and supervised in Oman by the same team that runs your floor — meet Omniat →
Who we do it for
Regulated, complex, high-volume? Welcome.
Telecom operators, fintechs, automotive groups, real estate, media and government institutions all run their customers through our floors — different industries, one expectation: every customer taken care of, on every channel. The demanding ones taught us the habits the rest now benefit from: documented processes, measured quality, decisions on record. No job is too big — dedicated floors handle several thousand customers a day. No job is too small — a shared team serves an SME to the same standard. And no job is too complex: if your industry has a regulator, we have probably already satisfied one like it.
Engagement models
the model bends to the businessAn engagement model for every shape of business.
Dedicated, for enterprises
Dedicated teams for large operations managing several thousand customers a day, every day — your brand, your processes, a floor that works for you alone.
Shared, for small and medium businesses
Fractional agents on a shared floor deliver the same quality standards for a fixed, affordable monthly price — no job is too small to be done properly.
Commercials: a spectrum, not a menu
Fixed fee, per full-time equivalent, per contact reached, or per activated sale — the pay-per-sale model behind our telesales programmes. We are open to pilots until the structure meets your targets.
Why Oman
Run where your customers live.
Outsourcing to Oman is not a compromise between quality and distance — it is the end of that trade-off. Our teams share your customers' language, culture and clock.
Omani nationals, Gulf Arabic first
Teams of Omani nationals speaking Gulf Arabic as a first language, with English and Hindi alongside — your customers hear their own dialect, not an approximation of it.
Telecom-authorized
Authorized by the Telecommunications Regulatory Authority (TRA) to deliver services on behalf of licensed operators — the clearance the region's most regulated industry requires.
Data stays in country
Locally hosted platforms in an extremely secure, PCI-DSS certified environment — customer data under your control, inside the country, fully regulatory compliant.
Oman today, GCC tomorrow
The same floor scales across borders: our teams have run programmes across seven Middle East markets at once →
How an engagement starts
From first conversation to steady state.
01 · AssessStart from the factsYour operation, your volumes, your channels — what good would look like
02 · DesignShape the engagementTeam, model, commercials, indicators — agreed with you
03 · ImplementTrain and transitionCertified agents, a managed hand-over, eight to twelve weeks to full production
04 · RunGovern and improveWeekly, monthly and quarterly reviews for the life of the contract
The method behind every step — governance, training, induction — is written down and kept → And when the assignment is advice rather than operation, that is its own service →
Get in touch
Focus on your core business. We take care of your customers.
Tell us the volumes, the channels and what has to improve. We come back with the team, the engagement model, the commercial options and a transition plan.