Looking for a flexible partner?
We are
ready for the
challenge
At Omni, we work in an agile and effective way. We rely on more than 30 years of experience in customer management to deliver the optimal solution to your specific needs.
Flexible
Flexibility is at the core of all we do. We are ready to support your business in the way that fits best your needs.
Affordable
We are constantly focusing on optimizing our operations and improving efficiency to pass the cost benefits to our clients.
Secure
We operate an extremely secure environment to assure privacy and safety to your clients. We are PCI-DSS certified.
Outsourcing Services
Omni offers high-quality outsourced customer service efficiently and effectively.
We take care of the entire customer management operations by providing full or partial outsourcing services tailored to improve your Customer Experience.
We provide specific services for inbound and outbound campaigns across all channels.
Focus on your core business and partner with us to take care of your customer services to improve efficiency and quality of Customer Experience.
Cloud Contact Centers
We provide turnkey contact center solutions based on top-edge technology cloud platforms. We set up and customize the solution to fit your needs and support your future demands.
We aim to offer our clients a solution with basically no infrastructure requirements. Our Contact centers only require connectivity to the cloud platforms. Even so, the data is still fully in our customer's control and protected with the highest encryption standards. The data is stored locally and fully regulatory compliant.
Our omnichannel solutions can manage Calls, email, SMS, chat, WhatsApp, Facebook, and Twitter and it scales as you need. We offer flexible license plans for small and large call centers and our clients can scale up/down at any time.
Consulting services
We deliver professional services from strategy to operations and cover the entire value chain of customer experience management. We can help turn your customer service from a cost to a profit center.
We have deep expertise to manage your call center operations after the setup and carry a smooth transition to finally hand over the optimized operations.
Omni delivers the required training to improve the skills of your Customer Service Agents and upgrade their CEX capabilities and efficiency.
We also coach on specialized Sales Optimization techniques to help your customer service delivering conversion rates well above common standards.
We can help
Finding the missing piece
We scout the world for innovative technology, best-in-class practices, and groundbreaking ideas and we share them with our clients.
Team works!
We are very proud of our people and their attitude towards their peers and our clients. Shared knowledge is the cornerstone of effective collaboration and Teams cannot be inspired if they don’t know what they’re working toward. We create a supportive environment where members have specific goals and we enable them to achieve their targets.
Big Data love
Most of our clients possess a vast amount of data about their customers but lack the ability to interpret it. We help them to use data to challenge conventional wisdom and make better decisions. We focus on how big data can generate value for our clients and positively affects organizational performance.
Digital first
All our services rely on a digital-first engagement approach. We use technology and automation to create a better customer experience. We see digital engagement as a competitive differentiator for improving business performance. We help our clients to bridge the disconnect between what they want to do with their digital presence and what they can achieve.
KPIs freaks
We have scored impressive gains in improving customer satisfaction and lower costs by applying “lean” processes, optimizing tasks, and boosting quality. We do so by identifying a set of KPIs that are constantly monitored in a culture of continuous improvement.
Experienced
In the past 30 years, our multinational team has worked in virtually every country in MENA. We are a young company that relies on its unmatched experience in the telecommunication, finance, insurance, and media business to deliver the optimal solution to our clients.
Lots of Bots
And we are not afraid to use them... Our Bots help us dial our outbound calls and optimize the use of real agents. They text chat with customers to collect details before reaching a live agent or handle independently thousands of outbound calls using synthetic lifelike voices.
Get
in touch
Please use the form on the side to get in contact with us. Your request will be directly routed to one of our representatives and we will get back to you as soon as possible.