Thinking about outsourcing?
Let us
show you
the way...
At Omni, we focus on delivering a superior customer experience. We have a long and successful record in helping our clients deploying best in class customer management solutions and develop their call centers at world-class standards.
We just turned four:
Proud to deliver superior Customer Care to the best brands in GCC.
In the last few years, we have achieved some impressive results. We are a young company, with a solid foundation and a bright future.
Some of our numbers!
for our clients
in GCC
handled by
AI powered bots
and introduced to
the labor market
experience in
Customer Management
Our Services
Outsourcing Services
Omni is the largest independent BPO provider in Oman, and we offer high quality outsourced call center services in an efficient and effective way.
Cloud Contact Centers
We provide turnkey contact center solutions based on top-edge technology cloud platforms. We set up and customize the solution to fit your needs and support your future demands.
Consulting services
We deliver professional services from strategy to operations and cover the entire value chain of customer experience management. We can help turn your customer service from a cost to a profit center.
Why Choose Us
What Sets Us Apart
Reliable 24/7
We are always here for your customers. We are ready to operate for you around the clock, 24/7, 365 days a year...
Omnichannel
Calls, Social media, SMS, email, chats... Whatever channel your customers are using, we are on it and ready to reply.
Multilingual
All our agents are at least bilingual, fluent in Arabic and English. We can do much more than that. Some of our projects run in 6 different languages.
Flexible
Flexibility is at the core of all we do. We are ready to support your business in the way that fits best your needs.
Affordable
We are constantly focusing on optimizing our operations and improving efficiency to pass the cost benefits to our clients.
Secure
We operate in an extremely secure environment to assure privacy and safety to your clients. We are PCI-DSS certified.
They say about us
Get
in touch
Please use the form on the side to get in contact with us. Your request will be directly routed to one of our representatives and we will get back to you as soon as possible.