A startup with a lot of past.

Local roots, international experience...

We have been responsible for the set up of Contact Centers, Self-care strategies, Social Media Management, and Direct and Indirect sales approaches of leading brands in Europe and the Middle East.

Our Team

Reliable 24/7

We are always here for your customers. We are ready to operate for you around the clock, 24/7, 365 days a year...

Omnichannel

Calls, Social media, SMS, email, chats... Whatever channel your customers are using, we are on it and ready to reply.

Multilingual

All our people are at least bilingual, fluent in Arabic and English. We can do much more than that, some of our projects run in 6 different languages.

Our management team

A multi-cultural team with unmatched expertise

In the past 30 years, our team has been involved in several start-ups and international projects in the telecommunication, finance, insurance, and media business.

Monther AlMamari

Chairman

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Stephane Berton

Board Member

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Alvaro de Miguel

Chief Commercial Officer

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Vittorio Nicolardi

Chief Executive Officer

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A sample of our collective experience

Leading sport pay TV in MENA

Doha, Qatar

Customer Experience Management for the leading sport pay TV in the Middle East (2+ million customers in 23 countries).

Largest Health insurance in UAE

Abu Dhabi, UAE

Structuring a strategic CXP transformation program focused on Processes, Technology and overall Performance management.

Innovative Mobile Digital Startup

Riyadh, KSA

Interim and shadow management of all the Care functions during the start-up of the mobile digital spin off of the incumbent operator.

Prominent MVNO in GCC

Muscat, Oman

Program management for a large transformation initiative touching all operational impacts of a carrier migration in one of their main markets.

Multinational Telecom Group

Doha, Qatar

Support in the customer management activities of the international operations (14 countries, 110+ million customers, 3000+ agents).

Key Online retailer in GCC

Dubai, UAE

Design of the customer journey and measurement of the customer experience to derive actionable insights.

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in touch

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