Digitally experienced…
Digitalization is a profound transformation for every enterprise. Are you ready to reimagine your end-to-end customer journeys?

Our services

Omni dxp is a Service enterprise focused on delivering superior customer experience management. We have a long and successful track record of helping our clients in deploying best in class customer management solutions and developing their customer experience at world class standards.

Outsourced Customer Service

Omni offers high quality outsourced customer service in an efficient and effective way. Our top edge technical platform takes full advantage of the flexibility that enterprise cloud solutions are able to offer.

Cloud Contact Center Solutions

We provide turnkey contact center solutions based on top edge technology cloud platforms. We set up and customize the solution to fit your needs and provide support in your future demands.

CXP
Improvement

We deliver professional services from strategy to operations and cover the entire value chain of customer experience management. We can help turning your customer service from a cost to a profit center.

The present is cloud…

Our Enterprise contact center solution

ZERO INFRASTRUCTURE

It only requires connectivity to the cloud platform

YOUR DATA, PROTECTED

Data stored in Oman and regulatory compliant.

OMNI-CHANNEL

Call, email, SMS, webchat, WhatsApp, Facebook, Twitter...

SCALE AS YOU NEED

Flexible license plan for small and large call centers – you can scale up/down at any time

Customer Experience, true differentiator...
1 %

of customers say the experience the company provides it is as important as its products & services

 
 
1 %

of customers say they are ready to pay more for the services of a company that offers a great experience

1 %

of customers say most companies they use fall short of their expectations for great experiences

 
 

In this era of exponentially disruptive technological change, products and services become obsolete or replicated by competition overnight. Customers expect to be treated and cared for like individuals. For better or worse, customer experience directly impacts the bottom line.

Our collective experience

We have been responsible for the set up of Contact Centers, Self-care strategies, Social Media management and Direct and Indirect sales approaches of leading brands in Europe and the Middle East.

A brief selection of the projects we have been working on:

 
 

Interim and shadow management of all the Care functions during the start-up of the mobile digital spin off of the incumbent operator.

Innovative Mobile Digital Startup
Riyadh, KSA

Support in the customer management activities of the international operations (14 countries, 110+ million customers, 3000+ FTEs in Customer Care).

International Telecom Group
Doha, Qatar

Program management for a large transformation initiative touching all operational impacts of a carrier migration in one of their main markets.

Leading MVNO in GCC
Muscat, Oman

Customer Experience Management for the leading sport pay TV in the Middle East. Operations cover 2+ million customers in 23 different countries in the MENA region.

Leading sport pay TV in MENA
Doha, Qatar

Structuring a strategic CXP transformation program focused on Processes optimization, Technology development, Self Service Strategy and overall Performance management.

Largest Health insurance in UAE
Abu Dhabi, UAE
Trends in Customer Experience

The future of CARE (and not only)...

Hyper-Reality is a concept film by Keiichi Matsuda. It presents a provocative and kaleidoscopic new vision of the future, where physical and virtual realities have merged, and the city is saturated in media.

How far are we from this to become reality? Most of the technology is already there. Huge implications for brands that will be omnipresent in their customers’ life. How long before your Care agents will be replaced by a personalized BOT? Security? Biometrics?

 
 

Our team

In the past 25 years our team has been involved in several start-ups and international projects in the telecommunication, finance, insurance and media business. Our multi-cultural team has an unmatched expertise in delivering transformation programs focused on digitalization and optimization of Customer Experience in multiple contact channels.

We scout the world for innovative technology, best in class practices and groundbreaking ideas and we share them with our clients. We help organizations assemble digital building blocks for the long term, and also kick-off short-term, pragmatic moves to meet customer expectations and protect core businesses today.

We operate from “Knowledge Oasis Muscat” (KOM) a 20,000 sqm technology park situated close to the Muscat International Airport.

Omni digital experience LLC

KOM 4, Ground floor, n. 0400Z102

PO Box 102
PC 135, Knowledge Oasis Muscat
Sultanate of Oman

Contact us

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